Shipping Policy

At Velnorixi, we aim to make shopping for sheds and outdoor storage solutions simple and convenient. This Shipping Policy explains our shipping costs, order processing times, estimated delivery periods, and delivery procedures.

1. Shipping Costs

Velnorixi offers free shipping on eligible orders. Any applicable shipping conditions or additional charges will be displayed at checkout before you complete your purchase.

2. Order Processing Time

Orders placed with Velnorixi are generally processed within 1–2 business days.

Processing includes reviewing order details, preparing your items, and arranging shipment. Processing may take longer during holidays, promotional periods, or other unexpected circumstances.

Business days generally exclude weekends and public holidays.

3. Estimated Delivery Time

Our estimated delivery timeframe is:

• Handling time: 1–2 business days.

• Transit time: 3–5 business days after dispatch.

• Estimated total delivery: 5–8 business days after the order is placed.

These delivery times are estimates, not guaranteed dates. Actual delivery may vary depending on your delivery location, courier availability, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Destinations

Velnorixi ships to eligible locations available through our online store. Please enter your complete shipping address at checkout to check delivery availability.

For large or bulky products such as sheds, delivery options may vary depending on the destination and available transportation services.

If we are unable to deliver to your location, we will contact you when possible to discuss the available options.

5. Order Confirmation

When placing an order with Velnorixi, please ensure that your name, phone number, and delivery address are correct.

Because we accept Cash on Delivery (COD) only, we or our delivery partners may contact you to confirm your order or coordinate delivery.

Incorrect or incomplete information may cause delays or prevent successful delivery.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided if it is available through our shipping provider.

Please allow time for tracking information to appear in the courier's system. If you have questions about your shipment, contact our customer support team.

7. Delivery Delays

Although Velnorixi aims to deliver orders within the estimated timeframe, delays may occur due to:

• Courier or transportation issues.

• Severe weather conditions.

• Public holidays or high order volumes.

• Incorrect or incomplete delivery details.

• Access restrictions for large or bulky deliveries.

• Other circumstances outside our reasonable control.

If you experience a delivery issue, please contact us so we can help where possible.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing an accurate and complete shipping address and a reachable phone number.

If delivery fails because of an incorrect address, recipient unavailability, or other delivery issues, please contact Velnorixi to discuss the next steps. Any additional delivery charges will be communicated where applicable and permitted by law.

9. Damaged or Missing Items

If your order arrives damaged, defective, or incomplete, contact Velnorixi as soon as possible.

Please provide your order number and clear photos of the product and packaging, if available. Our team will review the issue and explain the available resolution options in accordance with our Return & Refund Policy and applicable law.

10. Returns and Refunds

Velnorixi offers free returns on eligible orders under the conditions described in our Return & Refund Policy.

Please contact us within 14 business days of receiving your order to request a return. Approved refunds are generally processed within 3 business days after the returned item is received and the refund is approved.

For large shed products, please contact us before arranging a return so we can provide appropriate instructions.

11. Contact Information

If you have any questions about shipping or delivery, please contact us:

Trade Name: Velnorixi
Phone Number: +1 325-643-2234
Email: yt3074603@gmail.com
Address: 1400 Austin Ave, Brownwood, TX 76801, United States

Thank you for choosing Velnorixi — Practical Storage for Everyday Living. We appreciate your trust and look forward to serving you.