Return & Refund Policy

At Velnorixi, customer satisfaction is important to us. We want you to feel confident when shopping for sheds and outdoor storage solutions. This policy explains how to request a return and how refunds are handled.

1. Return Eligibility

Velnorixi offers free returns on eligible orders under the conditions outlined in this policy and applicable law.

• Please contact us within 14 business days of receiving your order to request a return.

• Items should be unused and in their original condition, with original packaging where reasonably possible.

• Products must meet the applicable return eligibility requirements.

• Proof of purchase or your order number may be required.

• Certain items may not be eligible for return where permitted by law, unless they are defective, damaged, or otherwise covered by applicable consumer protections.

Because sheds can be large or bulky items, please contact our support team before arranging a return. We will provide instructions and confirm the applicable return arrangements.

2. How to Request a Return

To begin a return with Velnorixi, contact us using the information provided below.

Please include:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos of the product, if relevant to your request.

Our team will review your request and provide the next steps. Please do not ship an item back before receiving return instructions from us.

3. Free Return Shipping

Velnorixi provides free return shipping for eligible returns when the return is arranged according to our instructions.

For bulky products such as sheds, return arrangements may depend on the item's size, condition, delivery location, and available collection services. Please contact us before making any return arrangements.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact Velnorixi as soon as possible.

Include your order number and clear photos of the item and packaging, if available. We will review the issue and discuss an appropriate solution, which may include a replacement, return, or refund, subject to applicable law.

5. Refund Processing Time

Once an eligible returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed within 3 business days after the returned item is received and the refund is approved.

Please note that the time it takes for a refund to reach you may vary depending on the refund arrangement and processing requirements.

6. Refunds for Cash on Delivery Orders

Velnorixi currently accepts Cash on Delivery (COD) only.

If your return is approved, please contact our customer support team for instructions on how your refund will be issued. We will explain the available arrangements for your order.

7. Exchanges

If you receive a damaged, defective, or incorrect product, contact Velnorixi to discuss replacement options.

Exchanges depend on product availability and the circumstances of your request. Any solution will be handled in accordance with applicable law.

8. Order Cancellations

If you want to cancel your order, contact Velnorixi as soon as possible.

We cannot guarantee cancellation after an order has been processed or dispatched. If an order has already shipped, our return policy may apply.

9. Contact Us

For return or refund assistance, please contact us:

Trade Name: Velnorixi
Phone Number: +1 325-643-2234
Email: yt3074603@gmail.com
Address: 1400 Austin Ave, Brownwood, TX 76801, United States

Our team will do its best to guide you through the return process and answer your questions.

Thank you for choosing Velnorixi — Practical Storage for Everyday Living. We appreciate your business and the opportunity to assist you.